INF 387C: Managing Information Organizations


This course is designed to help you develop skills and awareness for managing in the context of an information organization. The course emphasizes active learning through numerous class exercises in addition to case discussions and individual and group assignments. Personal reflection is also critical to your learning and is prompted by assignments. Practice and reflection are central to your learning in this course. Although oriented to developing practical skills to help you in your career, the material in the course is grounded in theory and research from social psychology, small group research, organizational behavior, strategy, innovation and the like. We start at the individual level so that you can begin to develop awareness about yourself and your relationships with others that is critical as a manager. From there, we move on to group level dynamics common in work settings. We end with a focus on organizational issues, including interacting with the external environment.


Learning Outcomes

This course targets management-related as well as general learning outcomes. Specifically, you will

  • Learn to identify, appreciate, and work with individual personality differences
  • Build critical communication and relationship skills
  • Observe and understand common group dynamics to better lead work teams
  • Assess your conflict management style and recognize the benefits of other styles
  • Develop negotiation skills that draw on information exchange and persuasion
  • Learn and use project planning tools and project management methods
  • Construct a line-item budget and its associated narrative
  • Practice and improve your teamwork skills
  • Hone your verbal and visual presentation skills
  • Translate theories and concepts from academic literature into practical understanding
  • Gain insights from experienced managers about the challenges they face and skills they need
  • Ultimately, develop an understanding of what it takes to be a manager, build confidence in your ability to lead others, and gain and demonstrate skills and knowledge through case studies, in-class activities, a group project, and numerous class discussions