Course Schedule:

Week 1- (Jan. 18, 2005) Course Overview, Introduction,Review of Knowledge Management Concepts

Primary Readings

Course Syllabus (reviewed in class)
Prusak, L. Where Did Knowledge Management Come From?
Ruggles, Rudy. (1998) The State of the Notion: Knowledge Management in Practice. California Management Review. Vol 40, No. 3. pp 80-90.

Deliverables

Personal Introductions
KM systems overview, evaluation and preliminary topic overview
Individual topic selection for class discussion and research paper topic
Weblog Introduction
Class Work: Weblog Analysis - "Build or Buy?" "Group or Individual?"

Week 2 - (Jan. 25, 2005) Foundations of Knowledge Management

Primary Readings

Davenport, T & Prusak, L. Working Knowledge, Chapters 1-4

Deliverables

Discussion of Primary Readings &Why blogs?
Class Work: Weblog Setup

Week 3 - (Feb. 1, 2005) Knowledge Management and Technology[Top]

Primary Readings

Davenport, T & Prusak, L. Working Knowledge, Chapters 5-9.
Tiwana, Amrit & Balasubramaniam, Ramesh. (2001) Integrating Knowledge on the Web. IEEE Internet Computing. May/June 2001. 32-39. IEEE.

Secondary Readings

Marwick, A.D. (2001) Knowledge Management Technology IBM Systems Journal, 40(4).

Deliverables

Discussion
Class Work: Blogging and RSS Readers

Week 4 - (Feb. 8, 2005) Social Networks [Top]

Primary Readings

Weinberger, David. (2003) Small Pieces Loosely Joined: A Unified Theory of the Web. Perseus Publishing. (Web site for Small Pieces.)

Secondary Readings

Deliverables

Class Work - What small pieces make a difference?
Ongoing weblog posting and commentary

Week 5 - (Feb.15, 2005) Knowledge Management Infrastructures [Top]

Primary Readings

Berners-Lee, T., Hendler, J. and Lassila, O. (2001) The Semantic Web. Scientific American, May 2001.
Hill, Linda & Koch, Traugott. (2001) Networked Knowledge Organization Systems: introduction to a special issue. Journal of Digital Information, Volume 1 Issue 8. Article No. 53, 2001-04-03.
Berners-Lee, T. (1998) Web Architecture from 50,000 feet. W3C Organization presentation.
Stojanovic, Nenad & Handschuh, Siegfried. (2002) A Framework for Knowledge Management on the Semantic Web. Proceedings of the World Wide Web conference 2002. Honolulu.

Secondary Readings

Shah, U., Finin, T., Joshi,A. Cost, R. & Mayfield, J.(2002) Information Retrieval on the Semantic Web, 10th International Conference on Information and Knowledge Management. ACM Press.
Semantic Web Activity
XML
RDF

Deliverables

Discussion -Semantic Web, RSS, Readers and Sydication
Class Work - Designing a Better Blog
Ongoing weblog posting and commentary

Week 6 - (Feb.22, 2005) Email [Top]

Primary Readings

Ducheneaut, N.& Bellotti, V. (2001) E-mail as Habitat: An Exploration of Embedded Personal Information Management. Interactions. Sept/Oct 2001. 30-38. ACM Press
Whittaker, Steve & Sidner, Candace. (1996) Email overload: exploring personal information management of email. Proceedings of the Conference on Computer Human Interface.Vancouver, BC Canada.
Venolia, Gina D. & Neustaedter, Carman. Understanding Sequence and Reply Relationships within Email Conversations: A Mixed-Model Visualization. CSCW 2002 Workshop: Redesigning Email for the 21st Century. New Orleans, LA.
Bellotti, Victoria, Duchenueat, Nicholas; Howard, Mark; Smith, Ian. (2003) Taking Email to Task: The Design and Evaluation of a Task Management Centered Email Tool. Proceedings of the Conference on Computer Human Interface. Ft. Lauderdale, FL.

Secondary Readings

Moody, Paul.(2002) Reinventing Email CSCW 2002 Workshop: Redesigning Email for the 21st Century. New Orleans, LA.
Rohall, Steven K. (2002) Redesigning Email for the 21st Century: Workshop Position Paper. CSCW 2002 Workshop: Redesigning Email for the 21st Century. New Orleans, LA.
Balter, Olle & Sidner, Candace. (2002) Bifrost Inbox Organizer: Giving Users Control Over The Inbox. Proceedings of NordiCHI 2002. Arhus, Denmark. ACM Press.
Microsoft Exchange Specifications and Features
- UT Austin Case Study
- Dell Computer Inc. Case Study
Segal, R. and J. Kephart (1999). MailCat: An Intelligent Agent for Organizing Email. ACM Autonomous Agents Conference, Seattle.
Isbell, Charles. Ishmail: Managing Massive Amounts of Mail. CSCW 2002 Workshop: Redesigning Email for the 21st Century. New Orleans, LA.
Bellotti, Victoria, Duchenueat, Nicholas; Howard, Mark; Neuwirth, Christine; Smith, Ian. (2002) Taskmaster: recasting email as task management. CSCW 2002 Workshop: Redesigning Email for the 21st Century. New Orleans, LA.

Systems

Listservs
Sendmail Specifications and Features
Zaplet
Spamassassin

Deliverables

Discussion -
Ongoing weblog posting and commentary

Week 7 - (Mar. 1, 2005) Personal Information Management [Top]

Primary Readings

Richard Boardman, M. Angela Sasse and Bob Spence. (2002) Life Beyond the Mailbox: A Cross-Tool Perspective on Personal Information Management. CSCW 2002 Workshop: Redesigning Email for the 21st Century. New Orleans, LA.
Freeman, Eric & Gelernter, David. (1996) Lifestreams: A Storage Model for Personal Data.
Abrams, D. Baecker, R. and Chignell, M. Information Archiving with Bookmarks: Personal Web Space Construction and Organization. Proceedings of the Conference on Computer Human Interface. 1998. ACM Press.
Malone, T. W. (1983) How Do People Organize Their Desks? Implications for the Design of Office Information Systems. ACM Transactions on Office Information Systems. 1(1), 99-112. ACM Press.
Jones, William; Bruce, Harry; Dumais, Susan (2001) Keeping Found Things Found on the Web. Proceedings of CIKM '01. Atlanta, GA. ACM Press.
Boardman, R. & Sasse, M. (2004) Stuff goes into the computer and doesn't come out. Proceedings of the 2004 conference on Human factors in computing systems.

Secondary Readings

Ford, Daniel. (2001) Tempus Fugit: a system for making semantic connections. Proceedings of the tenth international conference on Information and knowledge management. Atlanta, Georgia.
Kaplan, S. Jerrold; Kapor, Mitchell; Belove, Edward J.; Landsman, Richard A. and Drake, Todd. R. (1990) Agenda: a personal information manager. Communications of the ACM. 33(7). ACM Press.

Systems

Deliverables

KMS System Evaluation Due
Discussion -
Ongoing weblog posting and commentary

Week 8 - (Mar 8, 2005) Personal Knowledge Management [Top]

Primary Readings

Bush, Vannevar. (1945) As We May Think. Atlanta Monthly, Vol 176, No. 1. pp 101-108.
Edmonds, Andy; Bluestein, J. & Turnbull, D. (2004) A Personal Information and Knowledge Infrastruction Intergrator. Journal of Digital Information. Vol 4, Issue 4.
Gemmel, Jim; Bell, Gordon; Leuder, Roger; Drucker Steven & Wong, Curtis. (2002) My Life Bits: Fulfilling the Memex Vision. ACM Multimedia, pp 235-238.
Dumais, Susan; Cutrell Edward; Cadiz, JJ; Jancke, Gavin; Sarin, Raman & Robbins, Daniel C. (2003) Stuff I've Seen: A System for Personal Information Retrieval and Re-Use. Proceedings of SIGIR '03. pp1-8.
Sellen, Abigail J.; Murphy, Rachel Shaw, Kate L. (2002) How Knowledge Workers Use the Web. Proceedsings of CHI 2002. pp 227-234.
Kaasten, Shaun & Greenberg, Saul. (2001) Integrating Back, History and Bookmarks in Web Browsers. Proceedings of CHI 2001. pp 379-380.

Secondary Readings

Rheingold, Howard (2000). Tools for Thought. (Print Edition, MIT Press 2000)
Johnson, Steve. (2005) Tool for Thought. (Essay in New York Times, January 30, 2005.)
Chakrabarti, S., et. al (2000) Using Memex to archive and mine community Web browsing experience. Proceedings of WWW9.
Soules, Craig & Ganger, Gregory. (2003) Why can't I find my files? New Methods for automating attribute assignment. Proceedings of the Ninth Workshop on Hot Topics in Operating Systems, USENIX Association, May 2003.
Barth, Steve. Personal Knowledge Management Columns on KMWorld.com.

Systems

Apple iLife
Microsoft DataMountain
DEVONThink
OmniOutliner

Deliverables

Discussion -
Class Work: Is the Browser the KMS Focal Point?
Class Work: PKM Applications, what do you use?
Ongoing weblog posting and commentary

Week 9 - (Mar. 15, 2005) Spring Break - No Scheduled Class [Top]

Week 10 - (Mar. 22, 2005) Intranets, Portals and Organizational Knowledge [Top]

Primary Readings

Brown, John Seely & Daguid, Paul. (1998) Organizing Knowledge. California Management Review, Vol. 40. No. 3. pp 90-111
Choo, C.W., Detlor, B. & Turnbull, D. (2000) Web Work: Information Seeking and Knowledge Work on the World Wide Web. (Chapter 4 Excerpt: A Behavioral-Ecological Framework for Intranet Design). Kluwer Academic Press.
Ginsburg, Mark & Kambi, Ajit. (1999) Annotate: A Web-based Knowledge Management Support System for Document Collections.Proceedings of the 32nd Hawaii International Conference on System Sciences. IEEE.
Stenmark, D. (2000). The Creative Intranet: Factors for Corporate Knowledge Creation.
Liongosari, E. S., K. L. Dempski, et al. (1999).In Search of A New Generation of Knowledge Management Applications. SIGGROUP Bulletin. 20: 60-63.
Detlor, B. (2000).The corporate portal as information infrastructure: Towards a framework for portal design. International Journal of Information Management, 20(2), 91-101.

Secondary Readings

Millen, D., Fontaine, M., Muller, M. (2002) Understanding the Benefit and Costs of Communities of Practice. Communications of the ACM. 45(4), 69-73. ACM Press.
Lee, L.& Gaines, B. (1996) Knowledge Acquisition Processes in Internet Communities. Proceedings of the 10th Knowledge Acquisition Workshops, Banff, Canada November 9-14, 1996.
Brinn, Marshall; Carrico, Todd and Combs, Nathan. Every Agent a Web Server, Every Agent a Community Intranet. Proceedings from Agents'01. Montreal, Quebec, CANADA. ACM Press.
Ackerman, Mark S. & Halverson, Christine A.Reexamining Organizational Memory. Communications of the ACM. 43(1), 59-64. ACM Press.
Roberts-Witt, S. L. (1999, July). Making sense of portal pandemonium. Knowledge Management Magazine.
Large, A., Beheshti, J. & Rahman, T. (2002) Design Criteria for Children's Web Portals: The Users Speak Out. Journal of the American Society of Information Science and Technology, 53(2): 79-94.

Systems

SharePoint's a Hit

Deliverables

Research Paper Proposal Due
Book Report Presentation: The Control Revolution: Technological and Economic Origins of the Information Society (Curtis)
Book Report Presentation: The Innovator's Dilemma. HarperBusiness. (Frieda)
Ongoing weblog posting and commentary
Class Work:Weblog Evaluation

Week 11 - (Mar. 29, 2005) GroupWare: Facilitation & Cooperation [Top]

Primary Readings

Davenport, T. H. (1996). "Think tank- The Future of Knowledge Management." CIO 9(6): 30-32.
Davenport, T., D. DeLong, et al. (1998). "Successful knowledge management projects" Sloan management review 39(2): 43-57.
Butterfly: a conversation-finding agent for Internet relay chat. Neil W. Van Dyke, Henry Lieberman, Pattie Maes. Proceedings of the 4th international conference on Intelligent user interfaces December 1998.
Nardi, Bonnie. Whittaker, Steve & Bradner, Eric. (2000) Interaction and Outeraction: Instant Messaging in Action. Proceedings of CSCW 2000. Philadelphia, PA. ACM Press.
Smith, Marc. Tools for Navigating Large Social Cyberspaces
Ackerman, M. S. AND Malone, T. W. 1990. Answer Garden: A tool for growing organizational memory. SIGOIS Bull. 11, 2&3 (Apr.), 31-39.

Secondary Readings

Ackerman, M. S (1994). Augmenting Organizational Memory: A Field Study of Answer Garden.
Ackerman, M. S. & McDonald, D.W. (1996) Answer Garden 2: Merging Organizational Memory with Collaborative Help.
McDonald, David & Ackerman, Mark. (2000)Expertise Recommender: A Flexible Recommendation System and Architecture. Proceedings of CSCW'00. ACM Press.
Vasconcelos, J., Kimble, C., & Gouveia, F. (2000) A Design for a Group Memory System Using Ontologies. Proceedings of the 5th UKAIS Conference. Cardiff. McGraw Hill.
Bayardo, R., Agrawal, R., Gruhl, D., Somani, A. (2002) YouServ: A Web Hosting and Content Sharing Tool for the Masses. WWW2002, May 7-11, 2002, Honolulu, Hawaii, USA
Malone, Lai, & Fry. Experiments with Oval: A Radically Tailorable Tool for Cooperative Work
Bentley, R., Appelt, W., Busbach, U., et al. (1997) Basic Support for Cooperative Work on the World Wide Web. International Journal of Human Computer Studies. 46, pp. 827-846.
Appelt, W. (2001) What Groupware Functionality do Users Really Use? In Proceedings of the 9th Euromicro Workshop on PDP 2001, Mantua, February 7-9, 2001. IEEE Computer Society, Los Alamitos.

Systems

LotusSphere

Deliverables

Book Reports Due
Class Work: Is Messaging Instant Collaboration? How does tacit knowledge get communicated with new technology?
Book Report Presentation: The Power of Many: How the Web is Transforming Politics, Business and Everyday Life. Web site for The Power of Many (Krishnan)
Book Report Presentation: The Future of Work: How the New Order of Business Will Shape Your Organization, Your Management Style and Your Life. Harvard Business School Press. Cambridge, MA. (Lucy)
Ongoing weblog posting and commentary
Discuss Research Paper progress

Week 12 - (Apr. 5, 2005) Collaborative Filtering & Recommender Systems [Top]

Primary Readings

Goldberg, David; Nichols, David; Oki, Brian M. & Terry, Douglas. Using Collaborative Filtering to Weave an Information Tapestry. Communications of the ACM. 61- 70. Vol. 35, No. 12. ACM Press
Maltz, D. and K. Ehrlich (1995). Pointing the way: active collaborative filtering. CHI '95, ACM Press.
Kautz, H., B. Selman, et al. (1997). "Referral Web: Combining Social Networks and Collaborative Filtering." Communications of the ACM 40(3): 63-65.
Balabanovic, Marko & Shoham, Yaov. (1997) Fab: Content-Based, Collaborative Recommendation. Communications of the ACM. Vol. 40, No. 3. ACM Press.
Terveen, Loren; Hill, Will; Amento, Brian; McDonald, David & Creter, Josh. (1997)PHOAKS: A System for Sharing Recommendations. Communications of the ACM. 40(3), 59-62. ACM Press.

Secondary Readings

Glance, N., D. a. Arregui, et al. (1997). Knowledge Pump: Community-centered Collaborative Filtering. 5th DELOS Workshop on Filtering and Collaborative Filtering, Budapest, Hungary.
Procter, R. and A. McKinley (1997). Social Affordances and Implicit Ratings for Social Filtering on the Web. Delos Workshop on Collaborative Filtering, Budapest.
Konstan, J., Miller, B., Maltz, D., Herlocker, J., Gordon, L. and Riedl, J. (1997), Applying collaborative filtering to usenet news, Communications of the ACM, 40(3), 77-87.

Deliverables

Book Report Presentation: The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation (Stephanie)
Book Report Presentation: The Great Good Place: Cafes, Coffee Shops, Bookstores, Bars, Hair Salons, and Other Hangouts at the Heart of a Community (Lorrie)
Ongoing weblog posting and commentary
Discuss Research Paper progress

Week 13 - (Apr. 12, 2005) WiFi, UbiComp & Smart Mobs [Top]

Primary Readings

Rheingold, H. (2002) Smart Mobs: The Next Social Revolution. Perseus Publishing.
Sterling, B. (1999) "Maneki Neko" in A Good, Old Fashioned Future: Stories. Bantam Books.

Secondary Readings

Lehman, T., McLaughry, S.W., Wycko, P. (1999) T Spaces: The Next Wave. Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences. Vol. 8. IEEE Press.
Grimm, R., Davis, J., Hendrickson, B., Lemar, E., et al. (2001) System Directions for Pervasive Computing. Proceedings of Hot Topics in Operating Systems(HotOS-VIII), Elmau, Germany, May 2001
Unplugged U.
Warchalking

Systems

Deliverables

Book Report Presentation: The Future of Ideas: The Fate of the Commons in a Connected World (Heather)
Online discussion via instant messaging software
Ongoing weblog posting and commentary
KMS Research Paper First Draft Due
Discuss Research Paper progress

Week 14 - (Apr. 19, 2005) Social Networks [Top]

Primary Readings

Kelly, K. Out of Control
Wellman, B. (1996) For a Social Network Analysis of Computer Networks: A Sociological Perspective on Collaborative work and Virtual Community. Proceedings of SIGCPR/SIGMIS. Denver, CO. ACM Press.

Secondary Readings

Quan-Haase, A. & Wellman, B. How Does the Internet Affect Social Capital? In IT and Social Capital. Huysman and Wulf (eds). (Forthcoming)
Avery, P., Resnick, P. & Zeckhsuaser, R. The Market for Evaluations.
Cross, R., Parker, A. and Borgatti, S. A bird's eye view: Using Social Network Analysis to Improve Knowledge Creation and Sharing. IBM Institute for Business Value Publication.
Farnham, Shelly. Personal Map: Automatically Modeling the User's Online Social Network. CSCW 2002 Workshop: Redesigning Email for the 21st Century. New Orleans, LA.

Systems

Deliverables

Class Work - Examining Social Networking Sites
Book Report Presentation: The Knowing Organization: How Organizations Use Information to Construct Meaning, Create Knowledge, and Make Decisions (Anuj)
Ongoing weblog posting and commentary
KMS Evaluation Papers Returned
Discuss Research Paper progress

Week 15 - (Apr. 26, 2005) Agents [Top]

Primary Readings

Seely-Brown, John. (2000) Agents and Angels
Lieberman, H. (1997). Autonomous Interface Agents. ACM Conference on Human-Computer Interface [CHI-97], Atlanta, ACM Press.
Voss, A. and Kreiflets, T. (1997) SOAP: Social Agents Providing People With Useful Information. Proceedings of GROUP'97, ACM Press, pp. 291-298.
Shardanand, U. & Maes, P. (1995) Social information filtering: algorithms for automating "word of mouth". Conference proceedings on Human factors in computing systems. ACM Press.
Maes, P. (1994) Agents That Reduce Work and Information Overload. Communications of the ACM, 37(7), 31-40.
Norman, D. (2002) How Might People Interact with Agents?

Secondary Readings

H. S. Nwana & D. T. Ndumu. (1999) A Perspective on Software Agents Research. Knowledge Engineering Review, 14(2), pp 1-18.
Yu, Bin & Singh, M. (2002) An Agent-Based Approach to Knowledge Management. CIKM'02. McLean, VA. ACM Press.
Petrie, C. (1996) Agent-Based Engineering, the Web, and Intelligence. IEEE Expert. IEEE Press.
Holloway, M. (1997) Pattie. WIRED, 5(12).
Lanier, J. (1996) My Problems With Agents. WIRED, 4(11).
Rhodes, B. J. and T. Starner (1996). Remembrance Agent: A continuously running automated information retrieval system. The First International Conference on The Practical Application OF Intelligent Agents

Systems

Deliverables

Book Report Presentation: Six Degrees: The Science of a Connected Age (Carrie)
Book Report Presentation: The Wisdom of Crowds: Why the Many Are Smarter Than the Few and How Collective Wisdom Shapes Business, Economies, Societies and Nations (Prentis)
Ongoing weblog posting and commentary
KMS Research Paper Due
Discuss Research Paper progress

Week 16 - (May 3, 2005) Knowledge Management Systems Synthesis and Analysis [Top]

Primary Readings

Teece, David J. (1998) Research Directions in Knowledge Management. California Management Review. Vol 40, No. 3. pp 289-292
McDermott, Richard. (1999) Why Information Technology Inspired But Cannot Deliver Knowledge Management. California Management Review. Vol 41, No. 4. pp 103-117.

Secondary Readings

Masterton, Simon & Watt, Stuart . (2000) Oracles, Bards, and Village Gossips, or, Social Roles and Meta Knowledge Management. Information System Frontiers 2:3/4. pp 299-315.

Deliverables

Class Work: KMS Framework
Class Work - Blog posts review
Discussion - Everyone knows what's wrong wiht KM in the field, so why can't we fix it?
Final week for weblog posting and commentary applicable for grading.