Instructor: Yan Zhang

Course Meeting Time

Monday: 9:00AM - 12:00 PM
UTA 1.208

Course URL

Class materials and announcements will be posted on Blackboard:

Course Description

Understanding and Serving Users (INF382C) is one of the core courses for Master students in the School of Information. In the class, students will learn the rationale for investigating users' information needs and their information searching/seeking behavior in the context of Information and Library Science, the history of user studies, different perspectives and approaches to user studies, and research methods employed to study users of various information systems or information services. Based on the knowledge about users, students will discuss how to design information systems, interfaces, and information services to better serve different user communities in the Web 2.0 environment, as well as the corresponding information policy issues.

Professor: Yan Zhang
Office:UTA 5.434
Office Hours:Mondays: 1:00 - 2:00PM; By appointment other times

Teaching Assistant: Steve Kuperman
Office Hours:By appointment